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Everything you need to know before you visit. Can't find your answer? Call us or drop in — we're open 7 days.
Most iPhone and Samsung screen replacements are done in 30–60 minutes while you wait. Complex jobs (board-level soldering, water damage) take 1–3 business days. We'll give you a time estimate when you drop in or book online.
Yes. We do ultrasonic cleaning and board-level micro-soldering for water damage. Success rates depend on how quickly you get the device to us and whether it was powered on while wet. Bring it in as soon as possible — every hour matters.
Absolutely — we repair MacBooks, Windows laptops, and Chromebooks. Common jobs include screen replacement, battery replacement, keyboard repairs, and charging port fixes. We also do board-level repairs for liquid damage and dead motherboards.
Yes. PlayStation 4 & 5, Xbox One, Series X/S, and Nintendo Switch are all in scope. HDMI port replacements, disc drive repairs, thermal paste jobs, and controller stick drift fixes are the most common.
Micro-soldering is board-level repair — we work directly on the circuit board under a microscope to repair or replace individual components. It's used for charging IC failures, Face ID issues, dead display circuits, and other failures that can't be fixed by swapping a module.
Prices depend on the device and fault. Phone screen replacements start from $89. Laptop screen replacements start from $149. For an accurate quote, drop the device in or use our online booking — diagnostics are free.
Yes, diagnostics are always free. We assess the device, tell you what's wrong, and give you a fixed-price quote before any work begins. No surprises.
No. If we can't fix it, you don't pay for parts or labour. You only pay if the repair is successful and you're happy with the outcome.
Most common repairs (screen, battery, charging port) are same-day. For jobs that require ordering parts, we'll let you know the expected turnaround — usually 2–5 business days.
All repairs include a 6-month warranty on parts and labour. If the same fault returns within 6 months, we fix it at no charge. The warranty covers manufacturing defects and workmanship — it doesn't cover accidental damage after the repair.
Third-party repairs can affect the manufacturer's warranty, but Australian Consumer Law provides protections that exist separately from the manufacturer warranty. We use quality parts and our own 6-month warranty covers our work regardless.
We use a mix of OEM (original equipment manufacturer) and high-quality aftermarket parts, and we'll tell you which before we start. OEM parts cost more and we'll quote accordingly. For some devices, genuine Apple/Samsung parts are available — just ask.
Yes. We buy phones, tablets, laptops, and consoles in any condition — working or not. Bring the device in for a free assessment and we'll make an offer on the spot. No appointment needed.
Any condition. Cracked screens, faulty charging, water damage — we'll still assess it. Devices in better condition attract higher offers, but we'll take a look at anything.
We check the model, condition, storage capacity, and current market resale value. The offer is made on the spot after a quick inspection — usually 5–10 minutes.
Yes — we sell tested and graded refurbished phones, tablets, and laptops in our shop. All come with a 3-month warranty. Check our online shop or pop in.
Phones, tablets, laptops, TVs, monitors, cables, chargers, keyboards, mice, printers, and most other electronics. We're AS/NZS 5377-certified, so everything is recycled responsibly — no landfill.
Cable and small device recycling is free. For large items (TVs, monitors, large appliances), there may be a processing fee — ask us when you drop in.
Yes. For businesses requiring documentation (insurance, compliance, asset disposal), we issue AS/NZS 5377 destruction certificates. This service is used by schools, councils, and businesses across Melbourne.
We're at Roxburgh Park, Melbourne, VIC. The full address and Google Maps link are on our contact page.
We're open 7 days a week, 9am–5pm. We're open on most public holidays — call ahead to confirm.
Walk-ins are always welcome for assessments and repairs. If you want a guaranteed time slot or need a specific part ordered in advance, use our online booking system.
When you log in to your STS account, you can see your repair status in real time — from check-in through diagnosis, repair, and ready for pickup. You'll also get SMS updates at key stages.
Call us, send a message, or walk in. We'll give you a straight answer — no scripts, no runaround.