Privacy Policy

STS Pty Ltd ("STS", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (stsbiz.com) or engaging our repair and retail services, you consent to our collection and use of your personal information as described in this policy.

1. What we collect

We may collect the following personal information:

• Contact details — name, email address, phone number, postal address
• Device information — make, model, serial number, IMEI, and any PIN or passcode you provide to facilitate a repair
• Transaction information — purchase history, repair orders, payment records (card details are processed by Stripe — we do not store card numbers)
• Account information — username, password hash, loyalty points balance
• Usage data — IP address, browser type, pages visited, referral source (collected automatically via cookies and analytics)

We collect personal information directly from you when you place a repair order, make a purchase, create an account, contact us, or interact with our website.

2. How we use your information

• To process and manage repair orders and product purchases
• To communicate with you about your service, order status or enquiry
• To process payments and prevent fraud
• To manage your STS account and loyalty rewards
• To send marketing communications, where you have provided consent
• To improve our services, website and customer experience
• To comply with legal and regulatory obligations

You may opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.

3. Disclosure to third parties

We do not sell your personal information. We may share it with:

• Stripe — payment processing (subject to Stripe's privacy policy)
• Australia Post / StarShipIt — shipping and delivery
• Google Analytics — anonymised usage analytics
• Cloud infrastructure providers — for secure data storage and operations
• Law enforcement or regulators — where required by law

4. Data security & retention

We protect your personal information with industry-standard security measures including HTTPS encryption, access controls, and secure storage. We retain your information for as long as needed to provide our services and to meet legal obligations — typically 7 years for financial records as required by Australian tax law.

Despite our best efforts, no transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us.

5. Cookies

We use cookies and similar technologies to operate the website (shopping cart, session management), remember your preferences, and measure website traffic. You can disable cookies in your browser settings, though some features may not function correctly.

6. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of direct marketing at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) atoaic.gov.au

7. Cross-border disclosure

Some of our service providers store data overseas (including in the United States and the European Union). We take reasonable steps to ensure these providers maintain privacy standards consistent with Australian law.

8. Contact us

For privacy inquiries, access requests or complaints, contact our Privacy Officer:

We will respond to privacy requests within 30 days.